The transfer representative is more often than not with the guests when they are being transported from the airport to their resort accommodation and vice versa.
There is also another type of rep called an entertainment representative. This rep will often schedule activities for the guests based on their interests for daytime and nighttime entertainment.
The above listed representatives are the main holiday representatives. Often times, there is one representative that maintains the majority of these all together rather than having several separate representatives.
The Requirements to Become a Rep
Although, the requirements will vary between tour operators (companies), there are a few main qualifications to become a holiday representative. However, if you do not have these qualifications it is nothing to worry about as many of the touring companies will still consider you as becoming a representative. Of course, they prefer you to have these qualifications, but in most cases, it is not mandatory.
Below are the 4 main qualifications of becoming a representative, so you can check them of your list of your goals:
– 4 GSCE’s that are equivalent to or above a C grade
– 6-12 months experience within the customer service industry
– Ability to work within a team as a mutual effort
– Experience in administration
– Even if these 4 qualifications were absolutely mandatory, the average person looking into becoming a rep would more than likely have these qualifications.
Some useful qualifications would be certificates or degrees within the travel and/or tourism industry. By having already developed some understanding of the information that may be needed to perform your job as a rep in another country, it will be sure to help you in the long run from your interview to the actual job on location.
By trying hard enough when speaking to the touring companies, you can get the job without having the above qualifications. Most of the touring and travel companies believe in more than just the qualifications as many of the representatives can be a perfect rep without holding any of the 4 listed qualifications.
However, by having these qualifications to begin with, you will find that it is much easier to land the interview and the job. You just need to learn how to present yourself to these companies and show them that you are what they need and want because you are unique and the best.